Lost internet on android how to restore. Why doesn't the phone pick up the network? Causes

The question "why the Internet does not work" is perhaps one of the most frequently asked questions. Nowadays, without access to resources, many devices significantly limit their functionality.

So, if on the phone, then such popular directions as viewing weather reports, news feeds, videos, maps, as well as synchronization and other features simply do not work. It is especially unpleasant when it seems that the provider has paid for the tariff plan, the device is working, but there is no access. In such a situation, the main thing is not to succumb to provocations. Patience and a desire to figure out why the Internet does not work, most often allow you to solve the problem.

Mobile access conditions

The acquisition of a modern mobile phone is a memorable event. However, if no special knowledge is required to make calls, then there may be problems with accessing the Internet using the phone. As an example, let's consider a device running the popular Android system. That is why the question "why the Internet does not work in a mobile phone" is asked by users of this operating system.

So, in order for a mobile device to gain access to the global network, a number of conditions must be met:

Internet connection service must be activated in the SIM card tariff package;

There are enough funds on the account to connect;

The phone has the correct APN settings;

The order of SIM cards has been followed;

The device is turned on.

Gaze

Let's imagine that after buying a new mobile phone and connecting to the MTS tariff plan, the Internet does not work. You should familiarize yourself with the proposals implemented in the selected package. If according to the terms of the tariff plan the ability to access the global network is not enabled "by default", then you need to call the operator's support service (answering machine) and order activation.

It is also quite convenient to enable the service using a special USSD request (the code itself is indicated in the instructions for the package). So, in Ukraine, the MTS operator can simply send a free empty SMS to 1040001 and wait for confirmation of the service activation.

The next reason why the Internet does not work is that not everyone knows about the need to order settings. In order for the phone to "know" exactly how to connect to the service, the APN point of the corresponding operator must be registered in it. While many smartphones are getting customization, you shouldn't hope so. In the case of MTS, you need to create an empty SMS and send it to the number 1020. The arrived settings should be saved (you will be offered a choice). Note that some operators, anticipating users' forgetfulness, have implemented a mechanism that allows the phone to connect to the network without APN settings. In Android ICS (4.0), the presence of point settings can be checked according to the following scheme: "Settings - Data transfer - More - Mobile network - Network settings - APN access points". There should be records.

Another feature concerns popular phones with multiple SIM cards. In the vast majority of models, only the first card works correctly. Therefore, it is important to initially connect the SIM cards correctly.

Finally, you should enable data exchange on your phone. To do this, pull the upper interface curtain down and click on the image of the two arrows "Data". In older versions of the system, you need to enable GPRS / EDGE through the settings menu.

Without the Internet, the modern world is simply impossible to imagine, but what if the mobile Internet does not work on Android? A similar phenomenon occurs on smartphones in which a SIM card of any popular mobile operator is installed.

The problem may lie not only in the quality of the network service, but also in the mobile device itself. This article will cover some of the trivial causes and real problems that any smartphone user can experience.

What to do if the mobile Internet does not work on the Android phone

The most common reasons why the mobile Internet "slows down". You should start with the most commonplace reasons, as they are the most common:

Is there enough money on your mobile account? This is one of the main reasons why the Internet on Android is slow, or the page in the browser does not load at all. Some operators set a limit in the form of a certain amount of money on the account, below which high-speed Internet is turned off and the slower Edge connection mode is turned on. If the balance is zero, the ability to use the Internet disappears completely. You can check your account status by sending a USSD request or by calling the operator.
Is there mobile network coverage in the area where you are? The strength of the received signal can be judged by the state of a special indicator, which is located in the status bar at the top of the smartphone screen. If there are few "stripes", this may be the reason why the Internet began to work slowly. In some cases, there may be no signal at all. The only solution in this situation can only be to find a place where the signal is present.
Is data transfer enabled on your device? If you do not know how to make the Internet work on a smartphone running Android OS, you should open the settings, go to the "More ..." tab, then select "Mobile network", press your finger on the white square next to the item "Mobile data transfer" ... The names may differ slightly in different versions of the operating system, but the essence remains the same.
Is the smartphone registered to the mobile network after turning on the Airplane mode or when there was no signal? This situation often happens because there was some kind of failure in the operation of the application responsible for the automatic network search. The simplest and perhaps the only solution is to restart the device.

Does mobile internet slow down on your smartphone? How to fix?

More serious reasons arise mainly from lost settings. The most common ones are:

Are the APN related settings correct? To identify the cause, you must:

Open the official website of the company that provides you with the services of a mobile network operator.
Find the values \u200b\u200bto be set in your internet connection settings.
Then you need to go to the appropriate settings on your smartphone.
If any inconsistencies were found, or the profile was not created at all, you can request the settings from the operator, or manually enter the required values.
To receive the settings automatically, you will need to send a special USSD request.
An easier way is to call the operator, but it will take longer. When you receive the settings, you must accept them. After a successful installation, the Internet will work again.

Why hasn't it stopped working on the new smartphone? A possible reason is the excessive load of RAM by applications. To make sure that this is exactly the reason, you can start the smartphone in safe mode. This requires:

press the power on / off key and hold it until a menu appears with a choice between turning off, restarting the device and turning on airplane mode.
Next, you need to press with your finger "Turn off the power" and do not release until a dialog box appears with the inscription "Switch to safe mode".
Now you need to click "OK". As a result of these actions, the smartphone will reboot and the inscription "Safe Mode" will appear in the lower left corner of the screen.
Now you need to check the Internet again.
If everything is in order, now we know what to do, if the Internet on Android does not work well, we need to remove unnecessary or unnecessary applications.
Since Safe Mode has some limitations, be sure to reboot your device to return to Normal Mode.

Why does the Internet on the phone work poorly, what should I do? If all of the above doesn't work, there may be a software bug or even a problem inside the smartphone. The only solution in this case is to contact the service center. It is not recommended to disassemble the device on your own. Especially the smartphone is new and its warranty period has not expired.

Content

Often, smartphone users have problems in order to properly configure the Internet on their phone. If you are an advanced user, you can connect it manually by filling out the appropriate form with data in the operating system. For all other users, automatic configuration is available through an SMS message from the operator.

How to connect mobile internet

You can manually connect mobile data on your phone. Step-by-step instructions for setting up the Internet on Android:

Open the settings menu on your phone.
Select "Connection", "Mobile networks", "Other networks", "More" depending on the device model.
Then select "Access Points".
Click the "Add" button, if it is not displayed separately, then find it in the context menu.
A new profile will open, which must be filled in according to the settings of a particular operator.
Save your data, go back up one level and select the profile you just created.
Turn on Mobile Data and restart your phone.

The table shows the settings of three popular providers, the input of which will allow you to connect to the Internet on a cell phone. If, when filling out the profile, you came across additional points, then you must skip them and leave the default values:

Automatic tuning

If for any reason you were unable to connect the mobile Internet manually, you can always use automatic configuration. To do this, follow these steps:

“Ask” your network operator to send a special message with the settings (this SMS is often marked with an envelope with a gear icon).
Open the received SMS message.
Select the item labeled "Application: Internet".
Click the Install button.
If you need a pin code, then enter "0000" or "1234".
If the code does not fit, contact your network operator to find out the correct pin.
Confirm the selection by pressing the "Yes" button and enable mobile data in the phone curtain, restart the device to activate the changes.
On some phone models, the above steps are not required, you just need to order a message from the operator to connect to the Internet.

Wi-Fi connection

You can access the Internet on your phone not via mobile data, but via Wi-Fi. To connect the worldwide network in this way on the Android operating system, use the following instructions.

Unlock the device, go to the main menu.
In the list of icons or in the shutter of the operating system, find "Settings" (often this item is denoted by a gear symbol), proceed.
You will see a list of configurable items, find the line "Wi-Fi" and go to the submenu.
In older versions of the Android operating network, you first need to go to "Wireless networks", and then select "Wi-Fi settings".
If the Wi-Fi router is turned on, then all available connections will be displayed immediately.
If the adapter is turned off, the system will offer to turn on the Wi-Fi module to view available networks.
Select the required network from the list.
Enter the access password in the dialog box that appears.
If you accidentally entered incorrect data, then once again click on the name of the network, select "Forget" and re-enter the authentication parameters to connect to the Internet.

The lack of access to the World Wide Web is a big problem for many, and that is why the question of why the Internet does not work on the phone can be found quite often. The reason for this is usually a negative balance on the SIM card, but there are times when everything is much more complicated.

Troubleshooting instructions are the same for subscribers of all operators: Megafon, MTS, Tele2, Yota, Beeline. Kyivstar, etc. It is also relevant for any smartphone model: iPhone, HTC, Samsung Galaxy, Sony Xperia, Nokia, ZTE, Meizu, Lenovo, Asus and other brands based on Android.

One of the most common reasons why the Internet on the phone does not work well is the location of the subscriber at a great distance from the operator's towers. This is most typical for rural residents, when they have to look for a special place where there will be communication, at least an edge.

There are also other factors in which the Internet may not be connected, there is no opportunity to talk with other subscribers, or the network may periodically disappear:

There is not enough money in the account. You will have to top up your balance, otherwise you will not be able to resume the provision of traffic and calls.
The presence of a subscriber outside the network coverage area. This is possible not only in rural areas, but also abroad in roaming, where there are no operator towers.
Airplane mode is on. In this case, access to the Internet is suspended.
Disabled option "Data transfer". It is regulated in the settings.
Registration in the network did not occur automatically. You must register manually or wait for the smartphone to do everything on its own. This usually happens after exiting the metro and other places where you cannot catch a connection.
Lost mobile network or Wifi settings as a result of a reset or other reason.

What if there are no Internet settings?

To use the Internet, your phone must support this function. After completing the setup, you can install WhatsApp, a browser and other applications to communicate with other users.

What you need to do in order to use 3G and LTE in full:

Order settings from a mobile operator by calling the hotline or dialing a combination of numbers. For Beeline subscribers, automatic parameters are available at 06503, MTS - 1234 (send an empty SMS), Tele2 - 679, Megafon - 5049 (SMS with the number "1". Iota users can make an order in their personal account.
Wait for the parameters to arrive, accept the agreement. They are installed automatically.

If necessary, after installation, you should restart the device.

How do I enable data transfer?

If data transmission is disabled, there will be no Internet connection. How does it turn on:

We go into the settings, look at the section on the use of data.
Click on the "More" menu, select "Mobile network", then - "Mobile data transfer".
Select the "Enable" button.

The instruction is suitable for most smartphones on Android, but for some cellular phones, a different sequence of actions is provided. However, data transfer in all devices is in the parameters, and it will take no more than one minute to find the desired partition.

If data transfer on Android does not turn on, you need to check the access point or order automatic settings. They could have gotten lost as a result of a firmware reset or update.

How do I turn off airplane mode?

When airplane mode is on, you cannot access the Internet or make a call. To disable, you need to do a few things:

Go to notifications at the top of the smartphone screen by swiping down.
Find the airplane icon and click on it.

There is another option - to disconnect through the parameters:

Click on "More", we find "Wireless networks" and "Airplane mode".
Uncheck the box next to the icon.

On some smartphones, the function has a different name - "Offline mode", but the way to turn it off is the same everywhere.

What if the phone can't find the network?

Even residents of large cities face such problems after exiting elevators, subways or shopping centers, where the network may not be connected. To restore access to the Internet, just restart the device by pressing the button on the side of the case.

If this does not work and it is not possible to start access to the network, it is highly likely that the parameters have gone astray by themselves. This rarely happens after a reboot, and you need to pay attention to the operability of the software.

Why isn't Wi-Fi working on my phone?

If access to the Internet is provided not only by using a SIM card, but also via Wi-Fi, there are several reasons for the impossibility of connecting:

The Wi-Fi settings on the smartphone are lost.
The router is faulty.

You can find out exactly what the problem is like this:

We are trying to connect to a Wi-Fi access point from a smartphone. If this fails, go to the next item.
We create a Wi-Fi connection via a computer.

When the Internet on the phone and PC does not turn on immediately through the connection to the router, the problem is in it. Setup or purchase of new equipment will be required.

What to do if the Internet works, but is bad

When 3G or LTE does not work well on the phone, the reason may be as follows:

Equipment malfunction at the provider, if the connection is made through a router.
Problems with the provision of communication with the operator, if using 3G or 4G
Heavy air load (a lot of users sit on the same tower)

If the Internet is not connected on the phone, it remains to wait for the workers to fix the problems.

Conclusion

In most cases, the Internet stops starting for trivial reasons, but even they are not easy to detect if you do not know the algorithm of actions. Having familiarized yourself with the diagnostic methods, you will be able to quickly solve the problem and again use the capabilities of the World Wide Web.

Video

Every year the mobile Internet is getting better and faster. However, the technology becomes more complex, making the likelihood of failure and malfunction increasing. Therefore, we want to tell you what to do if the mobile internet is not working on your Android device.

There are many reasons why your phone cannot connect to the Internet in the operator's network: it may simply not be configured, or you are faced with a hardware failure of the network module. Let's consider in order the causes and methods of eliminating the problem.

Reason 1: Lack of funds on the account

The most common reason for the inoperability of the cellular Internet is simply not enough money on the account. Perhaps you simply did not pay attention to this and did not replenish it in time. Check the amount of funds using your operator's USSD request:

Russian Federation: MTS, Megafon - * 100 #; Beeline - * 102 #; Tele2 - * 105 #;
Ukraine: Kyivstar, Lifecell - * 111 #; MTS, Vodafone - * 101 #;
Republic of Belarus: Velcom, MTS, life;) - * 100 #;
The Republic of Kazakhstan: Kcell - * 100 #; Beeline - * 102 # or * 111 #; Tele2 - * 111 #.

If you find that there is not enough money in your account, then simply replenish the balance in any available way.

Reason 2: No coverage or device is not registered on the network

The second reason for the lack of Internet is that you are outside the network coverage area. You can check this by looking at the indicator in the status bar: if you see a cross icon on the indicator there, then you most likely will not be able to connect to the Internet, as well as make calls.

The solution to this problem is obvious - go to a place where the network catches better. In the case when you are at a point with confident reception, but the no network icon does not disappear, most likely your device is not recognized by the cell tower. This is, as a rule, an occasional single failure that can be easily fixed by restarting the device.

There may also be problems with the SIM card, the main problems of which and how to fix them are described in the article below.

Reason 3: Flight mode is on

Almost since the advent of mobile phones, they have a special mode designed for use on airplanes. When this mode is activated, all types of data transmission (Wi-Fi, Bluetooth, communication with a cellular network) are disabled. It's easy to check - take a look at the status bar. If you see an airplane icon instead of a network indicator, then offline mode is active on your device. It can be disabled very simply.

After completing these steps, check if the mobile internet is working. Most likely, it should turn on and function normally.

Reason 4: Data transfer is disabled

Another very simple reason for the lack of a mobile Internet connection. You can check this as follows.

Also, mobile data can be turned on with a switch in the status bar, if there are any on your phone.

Note also that in some cases, data transmission can be disrupted by malware. If you cannot turn on the Internet in the way described above, then it makes sense to install a suitable antivirus on your phone and check the device for infection.

Reason 5: Incorrect access point settings

As a rule, when the smartphone is turned on for the first time with an inserted SIM card, a configuration message is received with the settings of the access point to the mobile Internet. However, in some cases this may not happen, especially if you are using a rare or uncertified device for your country.