DPD tracking. DPD Russia track the parcel, cargo Important information for the recipient of parcels at the DPD pick-up

You can receive a parcel at any pick-up point or post office of the DPD delivery service in your city. To choose the item that is most convenient for you, go to the service website. By entering the name of your locality, you will receive a list of all points of issue, their addresses and phone numbers, as well as the working hours and rules for receiving parcels in each individual point. You will also be presented with a map to find the best route to the pick-up point.

Important information for the recipient of the parcel at the DPD pick-up point

• To receive the parcel, you need an identity document (passport, driver's license, military ID).
• The package is transferred only to the person specified in the documents.
• Inspection of the attachment (opening the parcel) and fitting are NOT PROVIDED.

Extending the storage period of a parcel

The standard storage period for a parcel at DPD is 4 working days from the expected delivery date. When your order arrives at the point, you will receive an alert in the form of an SMS message or a phone call.

If for some reason you cannot pick up the parcel on time, you can extend its storage period for free.You can extend the parcel on the website of the delivery service or by calling the hotline 8-800-555-45-85

If the term has not been extended, for subsequent storage a fine is charged - 3-5 rubles per kilogram of weight.

Refusal and return

• Upon receipt of the parcel, before paying, inspect the packaging for damage, having previously signed the invoice at the opening point.
• If a discrepancy is found, you have the right to refuse the parcel. Please note that opening the parcel and fitting are not provided.

Almost every customer, even sometimes making purchases in foreign or Russian online stores, has come across the delivery of their parcels by the DPD Russia transport company. In particular, since 2015 DPD has been delivering parcels from Chinese online stores, including from.

Like most large transport companies DPD Russia has an extensive Pickup network - points of delivery and receipt of items. On a special page of the DPD website, you can find and select a suitable pick-up and drop-off point, post-delivery machine or terminal. DPD parcel delivery points are located in more than 1200 points in 480 cities of Russia.

In addition, on the DPD website, you can control the movement of the shipment, for example, by the order number from the store, change the address or delivery date, or even cancel the delivery of DPD altogether. And here you can track your order.

Tracking DPD Russia

In order not to make unnecessary gestures, on the main page of the DPD website, cargo tracking is available without additional information with the recipient's phone number. Therefore, it will be more convenient to track DPD delivery here.

After entering the tracking number DPD, the most detailed information about the movement of the parcel, its characteristics (weight, dimensions), destination, name of the recipient will be displayed.

It is also possible not only to track by dpd number, but also by store order number, through the advanced tracking option.

What are DPD Russia tracking numbers

For DPD delivery in Russia and neighboring regions, a tracking number is usually assigned in an alphanumeric combination:

• RU002233445 - with this number DPD delivery is carried out on the territory of Russia
• RU002294333 - Tracking DPD order with delivery across Kazakhstan
• But from Aliexpress, delivery is carried out with a tracking number in the form of an 11-digit number.

Any DPD Russia numbers are trackable.

How to track by number?

Delivery types

C.O.D

Delivery methods

Amount to pay

Payment Methods

In this section you will find a modern and convenient service for fast and accurate tracking of parcels, cargo and postal items delivered by DPD. This company provides services for express delivery of parcels, cargo and postal items across the territory of Russia, Ukraine, as well as many other countries. The international network DPD (Dynamic Parcel Distribution) unites more than 800 terminals in 40 countries, more than 24,000 employees, as well as a fleet of more than 18,000 vehicles. This company provides individuals and legal entities with a wide range of courier and postal services, as well as cargo transportation services. This company is developing dynamically, earning great popularity for its high quality of transportation and minimum delivery times.

Using this service, you can track the exact location of a parcel, cargo or mail delivered by DPD in just a couple of minutes.

How to track by number?

Tracking the transportation and delivery of a parcel or cargo by DPD is quite simple: to do this, you need to enter a barcode identifier (track number) in the "# Tracking number" box. Most often it contains 11 characters. You can find this identifier or track number of the mail item on the invoice or receipt, it is located under the barcode. After its introduction, click on the "Track" button or the "Enter" key.

What are the tracking numbers

When registering a shipment by DPD, all parcels, cargoes and packages are assigned a unique number. Most often it consists of 11 characters, among which there can be only numbers or a combination of letters and numbers.

The DPD number track looks something like this:

Delivery types

DPD EXPRESS. This is an express delivery of documents and parcels across the territory of Ukraine by a certain time of the working day.

DPD CLASSIC Parcel. This is a simple and cost-effective way of classic parcel delivery.

DPD CLASSIC. This is a reliable and simple solution for delivering parcels and documents within a guaranteed time frame to any locality in Ukraine.

DPD MAX. This is a special solution for the delivery of goods on the territory of Ukraine, formed on pallets or pallets.

Why can't I track my parcel?

How to track by number if your tracking request did not return any results? The DPD company works smoothly and reliably, therefore, situations where it is impossible to track a parcel are quite rare and are most often caused by two reasons:

• Incorrectly entered track number in the "# Tracking number" box. Check carefully the correctness of its introduction.
• The package has not yet been registered in the DPD database. According to the rules of this company, the parcel must be registered in the database within 24 hours after it arrives at the warehouse of the branch. Try again to track the parcel using the track number the next day.

C.O.D

When sending a parcel or cargo, you can order cash on delivery. This means that the recipient, in order to pick up the parcel, will have to pay its cost. The cost of the parcel indicated by the sender when sending it, after payment by the recipient, will be returned to the sender.

Delivery methods

The DPD company provides its clients with services for the transportation and delivery of parcels, mail and cargo to the warehouse of the company's branch or by address delivery to the recipient's door.

Amount to pay

Upon receipt of a parcel or cargo, the manager will tell you the amount to be paid. It includes the amount of cash on delivery (if specified), as well as the cost of delivery of goods or parcels by DPD. The amount to be paid will be calculated in the national currency of the recipient's or sender's country.

Payment Methods

DPD has two payment options:

1. Cash. Produced in cash upon receipt of a parcel or cargo from the company's warehouse or upon delivery by a courier to the specified address.
2. Cashless payments. In some branches of the DPD company there is a possibility of cashless payments by Visa or MasterCard payment cards.

How to receive a parcel or postal item?

In order to receive a parcel or postal item, you need to appear at the designated branch of the DPD company and present your identity document. This can be a civil passport, a passport, a military ID, a certificate of release, or another identity document that temporarily replaces a passport. In some cases, it is possible to receive a parcel with a driver's or pensioner's license. If the consignment contains the address of the recipient, then the parcel, cargo or postal item will be delivered to his address to the door.

There are a few simple steps to follow to track your package.
1. Go to the home page
2. Enter the track code in the field with the heading "Track mailing"
3. Click on the "Track your package" button located to the right of the field.
4. After a few seconds, the tracking result is displayed.
5. Study the result, and especially carefully the last status.
6. The projected delivery period, displayed in the track code information.

Try it, it's not difficult;)

If you do not understand the movement between postal companies, click on the link with the text "Group by company", which is located under the tracking statuses.

If you have any difficulties with statuses in English, click on the link with the text "Translate into Russian", which is located under the tracking statuses.

Carefully read the section "Information about the track code", there you will find approximate delivery times and other useful information.

If, during tracking, a block is displayed in a red frame with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking the parcel becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. Nothing, and nowhere. No way at all \u003d)
In this case, you need to wait for a notification from your post office.

To calculate the delivery time within Russia (for example, after export, from Moscow to your city), use the "Delivery Control Time Calculator"

If the seller promised that the package will arrive in two weeks, and the package travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7-14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims to have sent the parcel, and the status of the parcel "the item pre-advised" / "Received email notification" does not change for several days, this is normal, you can read more details by clicking on the link:.

If the status of a postal item does not change for 7 - 20 days, do not worry, this is normal for international postal items.

If your previous orders arrived in 2-3 weeks, and a new package has been traveling for more than a month, this is normal, because parcels go by different routes, in different ways, they can wait for sending by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the decoding of the main statuses of international mailings:

If, 5 days before the end of the protection period, the parcel is not delivered to your post office, you have the right to open a dispute.

If, based on the above, you do not understand anything, read this instruction again, and again, until you are completely enlightened;)

On 11/12/2018, I ordered a pick-up of cargo from Art. Elizavetinskaya Krasnodar to Penza. I transported household items, because I am moving to Penza. The operator promised that the cargo would be picked up on 12.12.2018 from 12.00 to 15.00. I bought a train ticket to Penza. for the evening. I ordered movers. 12.12.2018 at 9.00 a young man called and specified the volume of the cargo. After the calls, I did not receive it. I called the number that was called in the morning, it turned out to be a courier but in a car. he said that the application was from another courier who had a truck, but did not know who exactly. And he cannot connect with the dispatcher.
I started dialing the general number. after the nth attempt and an infinite waiting time, the operator answered. He said that he had no idea how to contact the courier and did not know our dispatcher's number. I explained once again that I had train tickets, for which I was advised to return the tickets and wait for the courier. the car may come on another day. Asked to connect with the management or a person with the authority to solve this problem, after which the call was strangely interrupted. The same story was repeated the next time. After a while, the courier called, who in the morning clarified the volume of the cargo, and said that he had learned that the car would be with us at 18.00. The car of course didn’t come and no one warned us with a call.
IN THE TOTAL, I PAYED THE LOADERS ONE HOURLY PAYMENT (RUR 1,500) AND IN URGENT ORDER I WENT TO THE STATION. TAXI Elizavetinskaya-Krasnodar-1 with luggage 800 rub.
The courier called only when I was already on the train. He said he would pick it up the next day. I asked my friends to send the cargo. A relative came from the other end of Krasnodar (SBS district) and waited all day, but the courier never arrived.
The application was canceled, after which a new one was created. The courier contacted us on 12/14/2014. My relative came to Elizavetinskaya again and waited until 18.00. At 18.00 a courier arrived and took the cargo. I transferred the money to the movers again.
Now I'm waiting for the cargo in Penza.
Before using the services of your company, there were no problems. Last time the courier arrived on time, packed the cargo in film and took it to the point of departure. This time the courier said that I have to pack the goods myself and the company does not even wrap the packages in film. It's very interesting why I was not warned about this when placing an order ....
QUESTION:
1. WHO PAYMENTS for unplanned expenses (taxi, loader services)
2. Who compensates for moral damage?
3. Who will apologize for calling all day and not being able to get information about the whereabouts of the courier? (I called a lot, and the operators' ridiculous excuses were recorded on the phone.)
4. Will I wait for a solution to the problem from the DPD or sue for compensation?
(I apologize for the mistakes).